Who are the couriers?
Couriers are independent professionals connected to our platform. Together with a smartphone and their own vehicle, they’re eager to help you with your tasks as quickly and effectively as possible.
Do you want to be a courier? Great! Just fill out the form in this link glovoapp.com/en/glovers.
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How do I place an order?
Ordering your first glovo is really easy. Just follow these steps:Ordering your first glovo is really easy. Just follow these steps:
(1) Go to the “Manage payment methods” section in your profile and add a debit/credit card.
(2) Go back to the main screen and set the delivery address. Remember to choose the correct city from the drop-down menu.
If you have a promo code, don’t forget to validate it in your profile before ordering.
Now you have 2 options:
(1) Buy something: from a restaurant or store. Choose from any of our partners in any of the categories.
2) Send something: with just a pick-up point and destination, you can use a courier to send anything.
Follow the steps required for each option and once you’re finished, a courier will accept your order and deliver it in minutes. If you need to add more than one delivery address, you’ll need to place the order on our website glovoapp.com
How much does delivery cost?
The price of our service is optimized by distance, so the closer it is, the cheaper it is.
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If you use the “Courier” category, the app calculates the distance between the pick-up point and delivery address and only shows the total delivery cost.
If you’re ordering from one of the stores available on the app, you can see the item’s price beforehand. There will be a pre-established delivery cost depending on our agreement with the store in question, which you can see by clicking on the store. So before you confirm the order, you’ll know the total cost of the service.
Occasionally, the price of the product may differ to what is shown on the app. If the price difference is less than 30%, Glovo will automatically proceed to buy the products for you. You’ll be able to see the updated price once the courier uploads the receipt of the purchase. However, if the difference in price is over 30%, the courier will contact you to ask if you’d still like to proceed with the purchase. (For night deliveries, there might be an extra service charge applied to each item’s price. The amount applied depends on the city and store, and you’ll see this surcharge when you’re at the checkout stage in the app.)
Is Glovo available in my neighborhood?
Glovo is already available in more than 20 countries operating in over 140 cities. Check all coverage areas on our map: glovoapp.com/en/map/.
When is Glovo open?
Many cities in which Glovo operates offer a 24/7 service. However, all stores have their own schedule so they might be closed despite Glovo being available. To guide you, open stores have a full colour picture whereas closed ones are in gray.
How do I schedule an order and change details of my scheduled order?
Scheduling orders has never been easier! You can schedule your order and choose when you want it delivered, so that you receive it whenever is best for you!If you want to change details of your scheduled order or simply want to cancel it, you’ll need to go to your scheduled order and click on “Cancel order”. You won’t be charged for cancelling. Once the order is cancelled, place a new one with your required items and delivery details.
What can I order?
You can buy and receive products as well as send deliveries or express messages within your city. Want us to go to the pharmacy for you? Need to buy a pair of shoes? Want something to eat? Need to ship a package? Forgot your keys…again?We mean it: Anything you want, delivered in minutes.
What type of vehicles do couriers use for delivery? How big can my orders be?
Our couriers use motorcycles or bikes so they can carry whatever you want, as long as it’s under 9 kg in weight (3-4 shopping bags in volume) and fits in a box sized 40x40x30 cm. Glovo is happy to transport anything you need bearing these dimensions in mind.
Do you transport animals?
While we’d love to deliver your beloved cat or newt, this isn’t something we offer at the moment. Maybe someday in the future…
I want to return a product. What do I do?
We connect your orders to couriers; they make the purchase in your name, so you continue being the purchaser and final user. Any returns or complaints about products should be made directly to the establishment. (Except for, in the specific case of orders placed on the Platform through the drop-down menu of McDonald’s products, the customer should contact Glovo directly.)
What is Glovo?
Glovo helps you get products in your city in minutes – just tell us what you want, where you want it, and we’ll deliver it.What kind of products? Chargers, smoothies, groceries, food from your favourite restaurant…Any weird and wonderful thing you can think of! Anything in your city, delivered in minutes.
How do I find what I want?
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At the top of your screen, there’s a search bar that lets you find any product or establishment in your city.
How do I become a Glovo Prime member?
We’re very happy to hear you want to join our Prime program! To do so and enjoy all its advantages, you just need to access your profile in the Glovo Prime space and click on “subscribe and pay”.
What’s Glovo Prime, and what are its benefits?
Glovo Prime is a subscription service that means you get FREE deliveries for selected stores, and enjoy exclusive promotions. The stores that are included in your Prime selection might change depending on your location. The subscription reactivates continuously each month until you cancel your membership. There’s no commitment; you can unsubscribe at any time. (Only valid in the country where you first sign up for Glovo Prime.)
How do I unsubscribe from the Glovo Newsletter?
We’re sad to hear you don’t want to continue receiving our messages. If you don’t want to receive our newsletter anymore, you just need to click on the link at the bottom of any of our newsletter emails.
How do I change my phone number?
You can change your contact number on your profile details. Once updated, you’ll receive a verification code. When confirmed, your phone number will be changed immediately. In case you did not receive the confirmation code, please contact us through the following path: Not related to an order > Verify my identity > Verify my phone number.
How do I change my email address?
You can change the email address associated with your account on your profile details. Once updated, you’ll receive a verification alert. When confirmed, the new email will be changed immediately.
How do I change my password?
You can change the password associated with your account on your profile details. Once updated, you’ll receive a notification alert. When confirmed, the new password will be changed immediately.
I cannot log in to my account. What can I do?
In case you have lost access to the email address associated with your Glovo account, you will need to create a new user account with a different email address that is not already active on our platform.
If you have lost access to the phone number associated with your Glovo account, please follow the steps below:
- Once you log in, in order to verify your identity, a verification code will be sent to your phone number via SMS.
- Fail the verification attempt 3 times and click on the option “Contact Support”. This will open a chat with Customer Support.
- Ask Customer Support to let you change your phone number associated with your Glovo account. One of our agents will guide you on the next steps.
How do I change my payment method?
You can change your preferred payment method on your profile details. There, you can add or remove cards. Once updated, it will immediately be changed so that you can continue ordering Glovos.
Why should I use Glovo?
Do you feel like your favorite food? No time for running errands? Are you at a party at a friend’s and short of ice? Just ask for whatever you want and we’ll deliver it to wherever you want. From food to groceries, items from the pharmacy, presents or snacks, Glovo delivers anything in your city… You ask, we deliver!You can download our App for both tablets and smartphones on iOS devices (at App Store) and Android devices (Play Store).For optimal service, please, allow the App to access your location and send you notifications.If you still haven’t downloaded the App, don’t worry, you can also order at glovoapp.com.
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