Which Managerial Skill Set Is Particularly Important For First-line Managers - T-Tees - Your Answers Await, Life's Questions Unraveled

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1) Cultural Intelligence

Operating in a diverse and multicultural environment, first-line managers in the Middle East must have a high level of cultural intelligence. Understanding and appreciating the customs, traditions, and beliefs of employees from different backgrounds is crucial for building strong relationships and promoting inclusivity.

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According to Livermore , by developing cultural intelligence, managers can build strong relationships, promote inclusivity, and bridge cultural gaps within their teams. This skill allows them to adapt their leadership styles and create a harmonious work environment where everyone feels valued and respected (Livermore, 2011).

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Moreover, smart first-line managers know that to correctly leverage their teams, they must lead in a way that they would like to be led. Although this could be seen as a broad skill, it is one that needs a lot of practice and balance to ensure that employees and employers are happy.By leading with your desired workplace in mind in conjunction with organisational goals and objectives, you will find success when it comes to effectively managing and leading employees as a first-line manager. This means:

Using your authority positively: creating a work environment that fosters trust and security can be done by positive authority. This in turn encourages employees to work to the best of their ability and remain motivated.
Speaking in a way you would like to be spoken to: managers also have managers and noting the way that you like to be spoken to by your manager and repeating the same positive communication downwards will encourage healthy relationships.
Fostering an inclusive and diverse culture: inclusive teams are said to perform at least 30% higher than non-inclusive teams.
Having strong self-awareness: being aware of your actions, delegations and how you’re performing will encourage you to stay on track.

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It is understood that all individuals work and respond to management differently, however, leading in a positive, professional, and inclusive way will always be key to company success.

2) Clear Communication

Effective communication and language skills are crucial for first-line managers. Indeed, clear and concise communication, both verbal and written, enables managers to convey expectations, provide feedback, and successfully resolve conflicts within their teams. By fostering open and transparent communication, managers can connect with team members on a deeper level, building trust and understanding. For further insights on intercultural discourse and communication, the book “The Handbook of Intercultural Discourse and Communication” serves as a valuable reference.

To effectively communicate and eliminate any confusion, managers should:

Communicate often and be specific: meeting regularly will allow for more in-depth sessions including comprehensive feedback as both manager and employee will be aware of the top-level ongoing working tasks.
Be honest and transparent: achieve a basic level of trust between a manager and employee, honesty is fundamental. Being open and transparent encourages good working relationships
Be approachable and personal: a good manager is easy to engage, approach and speak to as often as needed. Employees should not fear their manager or feel like they are not worthy of their personal time.
Communicate with everyone: it is said that 74% of employees have the feeling they are missing valuable information at work. It is a manager’s responsibility to ensure their employees are aware of all business-critical information that is relevant or helpful to them in any way. This also encourages inclusion, making employees feel valued and involved.
Encourage two-way conversation: speaking down or from the top to team members is an outdated way of communicating in the workplace. Two-way communication is proven to facilitate constant growth between managers and employees, which is crucial to both employee and managerial development.
Decide and confirm which communication tool will be commonly used: with multiple tools available to promote effective communication in the workplace, it is crucial your team knows what tool will be used for what conversations.

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In addition, measuring your communication efforts will also help define how effective they really are. This can be done by monitoring your team’s engagement and response when you are directly communicating with them.

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