Why Is My Orbi Purple

What Does Orbi Purple Light Mean?

If you see a magenta or purple light on Orbi router, it means that your router can’t connect to the Internet. If you see a magenta or purple light on Orbi satellite, it means that the satellite can’t sync with the router.

No matter what situation you encounter, you may want to know the reasons for this issue and the solutions to fix it. Here, I list some common reasons that can cause this issue:

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• The router can’t get an IP from the ISP or the modem.
• Your ISP service interruption.
• The router can’t connect to the internet.
• The Orbi satellite can’t sync with the router or the connection between the modem and router is down.
• The cables of the Orbi device are loosened or damaged.
• You haven’t done the configuration of the Orbi login admin portal properly.
• The firmware is outdated.

How to Fix the Orbi Purple Light Issue?

After knowing the reasons that can cause this Orbi purple light issue, you can try fixing this issue with these methods below:

Method 1. Restart the Orbi Device

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The first method you can try to fix the Orbi router purple light/Orbi satellite purple light issue is restarting the Orbi device. To do that, you can try restarting the Orbi router and checking if this issue is fixed. If it is not, try restarting all the Orbi devices, including the modem, router, and satellite. Once done, check if the purple Orbi light issue has been resolved.

Method 2. Check the Cables

If you or anyone else has moved some cables while doing housework, you may also encounter the purple Orbi light issue. That is because the cables may be damaged or loosened by these actions. So, you’d better go check if there is any damage to the cables and make sure both ends of the cables are in the ports properly.

Method 3. Check with Your Internet Service Provider

Sometimes there can be an internet outage in your area, and you might see a purple light on Orbi. To check if this is the cause of the Orbi purple light issue, you can log in to your ISP account or use their app on your smartphone.

In addition to these ways, you can also input your ISP name on the downdetector.com website to check what has happened.

Method 4. Sync the Router and the Satellite

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When the Orbi router and satellite are out of sync, you can see a purple Orbi light too. In this situation, you can try syncing the router and satellite again to fix this issue. Here are the steps:

1. Make sure the satellite has connected to the power.
2. Press the Sync button behind the router, and then press the Sync button behind the satellite within 120 seconds.
3. Wait till the process is done and check if the Orbi router purple light/Orbi satellite purple light issue is fixed.

Method 5. Update Your Orbi Firmware

If your Orbi router’s or satellite’s firmware is outdated, you may also encounter the Orbi purple light issue. In this case, you can try updating the firmware to fix this issue. Here’s the guide:

1. Log in to your Orbi router.
2. Go to the Admin dashboard.
3. Then go to Advance > Administration > Firmware update > Online update.
4. Next, click the Check button to check for updates.
5. If there is a new version available, click on the Update All option.
6. Once done, restart the router and satellite.

Method 6. Reset the Orbi

If all the above methods are unable to help you fix the Orbi router purple light/Orbi satellite purple light issue, you can try resetting Orbi devices to fix this issue. To do that, you can follow the guide below:

1. Make sure your Orbi devices are turned on and connected to power.
2. Find the Reset button on the back of the devices.
3. Use a paperclip to press and hold the button.
4. Stop it when you see the Orbi LED flicker amber.
5. Your Orbi device has now been successfully reset.
6. Resync the satellite and router and check if the blue Orbi light issue has been fixed.

Bottom Line

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Source: https://t-tees.com
Category: WHY