If you have an issue with Genesis FS Card Services, you’re not alone.
The US government’s Consumer Financial Protection Bureau (CFPB) collects complaints against financial companies.
In 2021, the CFPB received 260 complaints against Genesis FS Card Services. Genesis FS Card Services ranked Number 146 among all financial companies for the most complaints.
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Complaint Details:
Date of Complaint: December 18, 2021
Company Official Name: Genesis FS Card Services, Inc.
State: LAProduct: Credit card or prepaid cardSub-Product: Store credit card
Issue: Getting a credit cardSub-Issue: Card opened as result of identity theft or fraud
Full Complaint:There was a credit card account with XXXX, which shows up as FEB-RETAIL in my name and made two attempts to apply for credit with XXXX XXXX XXXX I received and alert from XXXX XXXX on XX/XX/2022 about the XXXX account. Also, received bill from Genesis with several purchases of XXXX Laptops plus other purchases. I immediately called the company using the phone number on the bill. Once I got through to a Representative the asked for my name, address, phone number, and email address. When the Representative found that the email address was different she immediately connected me to the Fraud Department. I spoke with someone in the Fraud Department who closed the account and stated he would be sending me paperwork to fill out to report the the fraud. Also, I tried several times to reach/call XXXX XXXXXXXX that Saturday, but was left on hold so long several times that I gave up. Although, they applied for credit with XXXX XXXX the application was denied. They made two two attempts and were trying to get a a quick response from XXXX XXXX, because I received a second letter stating that they did not have to submit twice to get a response. However, it took approximately two weeks for the paperwork to arrive by mail. After speaking with the Fraud Department at Genesis FS Card Services, which was on Saturday I called my local police department. The Police Department sent and officer out to my home and he did a police report. The police officer also, took pictures of all documents I received from Genesis FS Card Services and from XXXX XXXX. The police officer gave me his badge number, name, police report file number, a contact number, and email address. The police officer told me to call him if any thing else came in the mail or unusual happens to immediately call the police department. I also, reported a strange vehicle parked while the mail was running, I tried to get a snapshot of the vehicles tag, but it did not have a tag. Additionally, the Genesis FS Card Services is on my credit report. I put freeze I my credit with all three consumer credit agencies and disputed the account with Genesis FS Card Services. Once, I received the paperwork from the Fraud Department at Genesis I called the police department to set up an appointment with the officer to come back out to my home and sign the the paperwork, so I could have a Notary sign and stamp the paperwork. Next, I called the police department to get a copy of the report to send to Genesis. I spoke with the investigator and she told me to file a report on XXXX regarding what happened to me. Honestly, I believe they came to my home and picked up their purchases when no one was home. Plus, we didnt have cameras.
Company response:
Response Type: Closed with explanation
Complaint Details:
Date of Complaint: December 19, 2021
Company Official Name: Genesis FS Card Services, Inc.
State: ARProduct: Debt collectionSub-Product: Credit card debt
Issue: Communication tacticsSub-Issue: Frequent or repeated calls
Company response:
Response Type: Closed with explanation
Complaint Details:
Date of Complaint: December 18, 2021
Company Official Name: Genesis FS Card Services, Inc.
State: NYProduct: Credit reporting, credit repair services, or other personal consumer reportsSub-Product: Credit reporting
Issue: Improper use of your reportSub-Issue: Credit inquiries on your report that you don’t recognize
Full Complaint:I reviewed a copy of my credit report and XXXX INDIGO ran an unauthorized credit inquiry on me on XX/XX/2021. I never authorized such action and this constitutes a violation of my rights under the Fair Credit Reporting Act 604 as well as a violation of my rights to privacy. Please contact XXXX INDIGO and investigate such occurrence.
Company response:
Response Type: Closed with explanation
Complaint Details:
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Date of Complaint: December 20, 2021
Company Official Name: Genesis FS Card Services, Inc.
State: FLProduct: Credit card or prepaid cardSub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statementSub-Issue: Card was charged for something you did not purchase with the card
Full Complaint:1. Received notice of approval for credit card I never applied for on XX/XX/XXXX with Genesis FS Card Services who do business with XXXX XXXX XXXX 2. Called on XX/XX/XXXX when received a bill them in the amount of : {00.00} for XXXX items purchased from XXXX I never purchased to speak to their fraud department and was told they could not transfer me after dialing the customer service number on the statement : XXXX I then asked for the direct number to the fraud department and was given : XXXX which redirected me back to the same person who answered the customer service number. So they now have my home telephone number.. 3. I went to the website for XXXX and see it is a company in XXXX, upon seeing this I am going to assume this is a scam that is all related and I have no idea how I will get out of this. However, the voice of the person who answered the Customer Service number for the credit card sounds just like the person who I spoke too when I had an account with XXXX XXXX which I paid off in XXXX and for very close to the same amount I am being charged now by this new credit card company. 4. Should I call XXXX about this being that they are in XXXX? 5. Please tell me what to do? I never had this happen before. 6. I am a XXXX XXXX.
Complaint Tags: Older American
Company response:
Response Type: Closed with explanation
Complaint Details:
Date of Complaint: December 18, 2021
Company Official Name: Genesis FS Card Services, Inc.
State: COProduct: Credit card or prepaid cardSub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problemsSub-Issue: Privacy issues
Company response:
Response Type: Closed with explanation
Complaint Details:
Date of Complaint: December 21, 2021
Company Official Name: Genesis FS Card Services, Inc.
State: CAProduct: Credit card or prepaid cardSub-Product: General-purpose credit card or charge card
Issue: Getting a credit cardSub-Issue: Sent card you never applied for
Company response:
Response Type: Closed with explanation
Complaint Details:
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Date of Complaint: December 20, 2021
Company Official Name: Genesis FS Card Services, Inc.
State: GAProduct: Credit card or prepaid cardSub-Product: General-purpose credit card or charge card
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Issue: Problem with a purchase shown on your statementSub-Issue: Credit card company isn’t resolving a dispute about a purchase on your statement
Full Complaint:On XX/XX/2021, I realized that two duplicate payments of {0.00} is showing on my Transaction billing and payment history for my Indigo Genesis FS Card Services account. Please see attached :
Complaint Tags: Servicemember
Company response:
Response Type: Closed with explanation
Complaint Details:
Date of Complaint: December 17, 2021
Company Official Name: Genesis FS Card Services, Inc.
State: GAProduct: Debt collectionSub-Product: I do not know
Issue: Attempts to collect debt not owedSub-Issue: Debt is not yours
Full Complaint:These collections on my credit is preventing me from becoming a first time home owner on top of that this company has threatened me multiple times After Ive explain to them that I do not know what this debt is. This company is really XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Im getting deny left and right when applying with Banks to get a mortgage, My fianc is suffering from XXXX and the price of living is entirely too high To continue paying rent at the property I currently live in. Im a XXXX veteran trying to make a honest living here in the United States but this company Is placing collections and outstanding balances onto my credit which is preventing me from succeeding in life.I hope your day is going well, but I need your help. I noticed the following issues with these accounts on my credit report. I did not authorize nor know anything about these accounts listed. these are fraudalent accounts. i know my rights. This is stopping my life please remove them immediatley .You have 30 days. FCRA 605B ( 15 U.S.C. 1681c-2 ) FCRA 615 ( f )
Company response:
Response Type: Closed with explanation
Complaint Details:
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Date of Complaint: December 20, 2021
Company Official Name: Genesis FS Card Services, Inc.
State: NYProduct: Credit reporting, credit repair services, or other personal consumer reportsSub-Product: Credit reporting
Issue: Problem with a credit reporting company’s investigation into an existing problemSub-Issue: Their investigation did not fix an error on your report
Company response:
Response Type: Closed with explanation
Complaint Details:
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Date of Complaint: December 20, 2021
Company Official Name: Genesis FS Card Services, Inc.
State: MNProduct: Credit card or prepaid cardSub-Product: General-purpose credit card or charge card
Issue: Fees or interestSub-Issue: Problem with fees
Company response:
Response Type: In progress
Our team accessed this complaint from the public archives of the Consumer Financial Protection Bureau (CFPB). You can file your own complaint with the CFPB here.
Source: https://t-tees.com
Category: WHO
