Delivery of oversized, fragile & bulky items in the UK
If your order contains oversized, fragile and/or bulky items (as we deem appropriate and at our discretion), your order will be handled and delivered by our trusted delivery partner Atlas of London, who will contact you to arrange a suitable time (between Monday and Friday) to deliver your order. Atlas will provide you with a 3-hour time window for delivery.
There are two services Atlas provide:
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Deliver to Door This is a high-end courier service for all small/medium fragile items that require additional protection to a standard courier service, this is a standard service for all mirrors and items made of marble under the weight of 20kg.
White-Glove delivery The delivery team will deliver your items to your room of choice and remove all the packaging for you, if required all items will be assembled by the delivery team. Please see our white-glove delivery page for more information about this service.
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Our team will assess your goods on arrival to our warehouse and inform Atlas that assembly and packaging removal is required where deemed necessary.
On-site installation is regrettably not available for lighting products or wall mounted goods such as, but not limited to shelving, mirrors, and pictures.
Please ensure you check and measure access to your property and make us aware of any possible difficulties in delivering your order prior to dispatch. For example, lift sizes, internal doors and tight spaces.
Things to consider include:
- Red routes and parking restrictions.
- Delivery access and size restrictions.
- Suitable access to the property.
- Restricted access to the property and time restrictions.
If a property is a new build or in an awkward location, please provide accurate directions prior to delivery.
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Please note: Customers are required to provide Atlas with 48hr notice to cancel an existing booking, failure to do so will result in the current delivery charge being payable to Atlas and also an additional charge for the re-arranged delivery. If no one is home to accept the delivery charge at the pre-agreed time, this will be classed as a Failed Delivery and a Failed Delivery Charge will be payable.
Such factors may require alternative delivery methods which may incur additional charges. If you have any concerns regarding delivery access, please call us on 0044 114 243 3000.
Additional services Atlas provide include the below. If required, Nest will obtain a quote for the required service:
Window delivery / Balcony delivery – For items that cannot fit into the room of choice through conventional delivery means. Delivery would be via a platform hoist or crane.
Access Checks – This includes a site visit to determine if sofas, sofa beds, dining tables etc. fit into destination property.
Source: https://t-tees.com
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