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What Is White Glove Fraud Resolution

In 2022 identity theft was the most common crime reported to the Federal Trade Commission (FTC), with over 1.1 million incidents reported. In other words, now is a good time to amp up your cybersecurity.

According to the FTC, the best way to protect your identity is through proactive behaviors like using strong, unique passwords and monitoring your financial statements. But if you want help catching red flags for identity theft, a cybersecurity service like Aura could be worth considering.

Want to see how Aura compares to similar services? Read our guide to the best identity protection services.

Aura plans and costs

Aura offers three different subscription plans to cover individuals, couples and families. Each plan includes a free 14-day trial³ and up to $1 million in identity theft protection per adult.

Customers will also get access to Aura’s White Glove Fraud Resolution Team with each plan, to help them recover from identity theft incidents. You may still have to take certain restorative measures on your own though, like changing your compromised passwords. However, Aura offers an automated password change feature — if you opt in, Aura will alert you which of your passwords are weak or compromised and update them on select websites.

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What Aura is and how it works

Aura is an identity theft monitoring platform that was formed in 2019 through a merger of several cybersecurity companies. The platform bills itself as “making comprehensive digital security simple to understand and easy to use,” and their full suite of identity theft protection services includes:

  • Dark web monitoring.
  • Secure VPN for multiple devices.
  • Social media monitoring and notifications (not including chat or direct messages). This feature is only available to those who subscribe to Aura via their employer as an exclusive MetLife benefit.
  • Financial transaction monitoring, including credit, banking or investment accounts you link.
  • Antivirus and malware removal.
  • Experian CreditLock (does not apply to TransUnion or Equifax reports).
  • Spam call blocker.

You can sign up for an Aura plan in a few minutes online, and download the iPhone or Android app if you want mobile access to your account. You can also enable mobile alerts so you’ll get text notifications if Aura detects suspicious activity related to your credit or finds your personal information on the dark web.

Key features

Aura offers most of the features you’d expect from an identity theft protection service, including VPNs for multiple devices, identity theft insurance and live support to help you respond to alerts.

While it’s not the most affordable security platform available, Aura’s customers are relatively satisfied. For example, the Better Business Bureau (BBB) received more than 400 customer complaints for Norton LifeLock in the past year and over 130 complaints for Identity IQ, versus just 26 for Aura. Aura’s iPhone app is also well-rated, with 4.5 stars.

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Other features to consider before subscribing to Aura:

  • Free 14-day trial.
  • Live support available 24/7.
  • Apps available for iPhone and Android.
  • Aura will attempt to get your information removed from approximately 20 third-party databases and/or websites if you sign up for Data Broker Opt Out Services.
  • Mobile alerts are available for credit and dark web activity.

How Aura compares

If you’re looking for the lowest price for identity theft monitoring, Aura probably isn’t your best choice. Yes, you can save money on an Aura subscription by paying for a year upfront, but you’ll still get a better deal through Identity Guard, which is an Aura product with comparable security features. Experian also offers free identity protection services and free credit freezes.

Identity theft protection services: Basic individual plan comparison

Final verdict

According to the National Council on Identity Theft Protection, there are several companies that outperform Aura when it comes to identity theft protection services. Competitors like LifeLock by Norton, and even Aura’s Identity Guard, may do a better job at alerting you to suspicious activities and helping you restore your identity. Plus, the competition offers lower pricing.

As an alternative to Aura, you might even consider signing up for several free security services. According to one study, free antivirus programs are more effective than paid ones. Also, if you’d like to set up a security freeze on your credit, you can do that for free through each of the three national credit bureaus (Experian, Equifax and TransUnion).

¹$1,000,000 Identity Theft Insurance for Eligible Losses: Identity Theft Insurance underwritten by insurance company subsidiaries or affiliates of American International Group‚ Inc.. The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions.

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²60-day Money-Back Guarantee: 60-day money back guarantee is only available for our annual plans purchased through our websites or via our Customer Support team. You may cancel your membership online and request a refund within 60 days of your initial purchase date of an eligible Aura membership purchase either through your Aura Account Membership portal or by calling us at 1-855-712-0021. If you signed up for Aura through a free trial, then your membership purchase date will be the date you signed up for your free trial, and you will have 60 days from the date you signed up for your free trial to cancel and request a refund. If you switched to a new annual plan within 60 days of your initial Aura annual subscription, you may still qualify for the Money Back Guarantee (based upon your initial annual plan purchase date).

³Free Trial Offer: Offer valid for new customers only and free trial offer can only be redeemed once per customer. Full access to plan features depends on identity verification and credit eligibility. You will be billed the relevant fees for your selected services after expiration of your free trial on an auto-renewal basis, unless you cancel your free trial at least 24 hours prior to the expiration.

⁴Child members on the family plan will only have access to online account monitoring and social security number monitoring features. All adult members get all the listed benefits.

No one can prevent all identity theft or monitor all transactions effectively.

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