We’re thrilled you’ve decided to shop with us and can’t wait to help you find everything you need for your furry, scaly, and feathered friends. Before we fetch your first order, we wanted to share a few quick rules of the road to keep this a pawsitively purrfect experience for all. Read on for the down-low on how we do things here at Chewy!
Placing Orders
To buy from us, just add items to your cart and head to checkout. We’ll calculate tax and shipping based on your location and send you an email confirmation when your order ships. We strive to ship most orders within 1 business day, but some items may take a little longer if they need to be fur-eshly stocked.
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Once your order arrives, please inspect it within 3 days and contact us if anything is damaged or missing. We’ll make it right with a replacement or refund. We just ask that you return any items you don’t want within 30 days of delivery, in new and unused condition with tags attached.
Pricing & Payments
The prices you see are the prices you pay! We won’t pull any sneaky switcheroos. Unless otherwise noted, prices include shipping & handling. We accept all major credit cards and PayPal. Sorry, no bones or belly rubs.
Occasionally an item’s price may change between the time you add it to your cart and checkout. No worries! We’ll honor the lower price as long as your purchase is completed within 7 days.
Taxes
Based on where your items ship, you may be charged sales tax or other taxes/fees imposed by state and local governments. We aren’t fans of surprise taxes either, but the law’s the law!
Shipping Policies
Your order will ship as soon as possible after payment is received. We offer standard ground shipping, 2-day shipping, overnight shipping, and same-day delivery in select areas. Specific timeframes and rates will be calculated at checkout based on your mailing address.
We pack carefully using materials designed for pet products, but accidents can still happen during transit. Please inspect deliveries promptly and contact us about any shipping damages so we can make it right. We take full responsibility for items damaged in shipping.
Availability & Substitutions
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We work hard to keep popular products stocked, but high demand may occasionally cause an item to be unavailable. When this happens, we’ll let you know and cancel just that item from your order, unless you approve a substitute suggested by our team. If you’d prefer not to substitute, we’re happy to refund you for any unavailable items.
Backorders
If an item is temporarily out of stock, you can choose to backorder it. We’ll ship the backordered item(s) as soon as they become available. However, after 30 days we’ll cancel any unfilled backorders and refund you, unless you tell us you’d like to continue waiting.
Returns & Refunds
Not thrilled with an item? No big deal! You can return any unused merchandise within 30 days of delivery for a full refund. Just please send it back in new condition with original tags and packaging.
To start a return, contact our customer service team for a pre-paid return label. Refunds are issued to your original payment method once the return is received at our warehouse. Any shipping fees paid initially won’t be refunded.
Product Reviews
We welcome your honest (but civil!) reviews on our products and services. Feedback helps other pet parents find the items that are just right for their fuzzy fam. Reviews must follow our review guidelines and may be edited or removed if inappropriate. By submitting a review, you’re giving us permission to publish it on our website.
Website Accuracy
We aim to provide the most accurate product info possible, but cannot be liable for inadvertent errors or omissions. Images may differ from the actual product. Exact specifications like size, color, and material may vary. Please reference product descriptions rather than images alone.
Intellectual Property
All content on the Chewy Pet Store website, including product listings, photos, brand names, and logos, is property of Chewy or the brand owner. Reproduction of our materials is prohibited without express permission. We will fetch our lawyer on you!
Your Privacy
Your privacy is hugely important to us. We will not share your personal or order information with anyone else for marketing purposes without your consent. You can read all about how we collect and use data in our Privacy Policy.
Account Security
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To protect your data, please keep your Chewy account password confidential. Let us know immediately if you suspect any unauthorized use. We are not responsible for damages from any breach of account security not directly caused by Chewy.
Third-Party Links
For convenience, Chewy may provide links to third-party sites we think you’ll love, like an adorable baby sloth cam that was too cute not to share! However, we don’t control or endorse these sites. Using them is at your own risk, and we recommend reviewing their terms before use.
Errors & Inaccuracies
Like chasing your tail, mistakes happen! If you spot any out-of-date or incorrect info on our site, please let us know so we can update it right away.
Disclaimers
We do not guarantee that items purchased from Chewy will meet your pet’s individual needs or intended use. You assume full responsibility for selecting appropriate products and using them safely.
Chewy disclaims any liability for harm caused directly or indirectly through use of our website, except where prohibited by law. Some states do not allow limitations on implied warranties, so the above disclaimer may not apply to you.
Changes to Terms
Like a puppy, our business is steadily growing! We reserve the right to update these Terms at any time by posting revisions on the Chewy website. Continued use of Chewy after changes are published constitutes acceptance of the new terms. The updated version will apply going forward from the posting date.
Contact Us!
Questions, comments, concerns? We want to hear from you! Contact our customer service team at [email protected] or 1-800-672-4399. We’ll get back to you shortly with a wagging tail!
Thanks for reading!
We hope you enjoy shopping with Chewy. Let us know if you have any other questions! Now go have fun spoiling your fur-babies rotten!
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