Directv offers the best TV service in America, but you can also rent or buy a new range of equipment to help your viewing experience come alive. By adding or changing out some or all of your Directv equipment, purchasing is easy, but if you want to know How To Return DirecTv Equipment? Keep reading to know about its return policy.
Steps To Returning DirecTV Equipment
Directv equipment comes in all shapes and sizes. You can get the right equipment for each room in the house so that everyone can enjoy the full power of Directv service.
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After you cancel your DirecTV service, you will need to return the equipment. We’ll show you how!
- You can drop off your equipment at a UPS store or schedule a pickup.
- Pack up all the receiver/decoder boxes plus any cables or remotes included with your account, and they’ll send someone to pick it up the next day.
- You’ll want to pack up all the receiver/decoder boxes plus any cables or remotes you were given when you signed up for service, as they will need all that stuff.
- If you have an HD DVR receiver, you must leave everything plugged in but unplug the power cord from the back of the decoder.
- Take your equipment to a UPS store and pay for a return label with next-day delivery.
- To do this, go online at ups.com, unfold the box and place it on a flat surface.
- Take a photo of the label with your cell phone.
- You can call 1-800-PICK-UPS and arrange to pick up the returned equipment within three business days. Standard delivery costs $7.99.
- If you want to pick your equipment up instead of having it shipped, you can print the label at home for free, but it takes 5-7 business days for delivery.
- If you have any questions about returning your equipment, call 1-800-DirecTV or visit directv.com/returns.
- You can also get detailed information on returning or canceling service and equipment on their website: http://directv.
Return DirecTV equipment: How to?
Before returning your DIRECTV or DIRECTV STREAM equipment, please get in touch with the operator.Although each return is unique, there is a basic outline of what you should return and what you can retain. The operator will also send you an email or a letter with instructions on returning the equipment.
A. Direct TV Stream
1. To return:If you’re cancelling service within 14 days of delivery or ship date, you can return our DirecTV STREAM device – DirecTV STREAM cancellation policy.
2. To keep:If you discontinue service after 14 days, you can retain your DirecTV STREAM device’s cancellation policy.
B. DirecTV
1. To return:a) Leased receiversb) Wireless video bridge
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2. To keep:a) Remote controlsb) Satellite dish and its attachments, such as the mount and pole
Information about how to recycle the unwanted equipment
It’s simple and free. To begin, go to our recycling site and complete the following steps:
- Respond to the questions concerning your gear.
- Create a shipping label on your computer.
- Send your gadget to an R2 recycler that is certified.
Where to take your equipment?
Keep a copy of your return receipt or tracking number for future reference. If you’ve already dropped off the equipment with FedEx or UPS and don’t have a reference number, return it and get a duplicate.If you are directed to FedEx or UPS, please do so.
- There’s no need to pack because it’s quick and straightforward. Bring your unboxed equipment and 9-digit account number to a FedEx Office Pack and Ship or The UPS Store location controlled by the firm.
- Your equipment will be returned to you by FedEx Office Pack and Ship or The UPS Store.
- You’ll receive a receipt confirming your return, and they will be notified that your equipment has been dispatched.
If we send you a return kit, please follow the instructions carefully:
- Pack the equipment you’ll be returning.
- Attach the return kit to the prepaid postage label.
- Drop the kit off at a post office or give it to your mail carrier.
If we offer a prepaid label in the package with your new equipment:
- To pack up your equipment, use the new equipment’s materials that arrived in the box.
- Remove the prepaid shipping label’s bottom receipt tab.
- Remove the other labels and stick the prepaid shipping label over the original. It will not be returned without this return label.
You may drop it off at a post office or send it by FedEx.
Do I need a return label for DirecTV equipment?
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Yes. Please do not return your equipment without a return label. Unfortunately, many companies have a policy that if you return a product to a retailer, they will only give you store credit on the original purchase price (i.e., not including shipping or handling charges).
This means that if you try returning your product and the retailer only offers store credit, this may take away any refund or cashback we might offer.
Note: If you purchased the product from us directly, we would always be able to offer a refund. Thus, a return label will be helpful.
How do I get a return label from DirecTV?
Millions of Americans purchase a product every year and soon regret the decision. They wonder what to do with the item for return but aren’t sure if the store has an easy-to-find “return policy” link on their website.The company’s return policy page doesn’t require a “return label” to send back an item by mail.
- You can place the item in a box or envelope and send it back.
- You can also apply for a UPS return label provided by the company after your request.
- To start the process, call their customer service number at 1-800-531-5000.
- This means that the company doesn’t need to receive your physical return label and will not use it. It is simply a service to make you feel better about the return process.
- The company even allows you to apply on its website: www.directv.com/DTVAPP/returnlabel.
Do you have to return remotes to DirecTV?
No, the customer is under no obligation to return the remote. You only need to contact customer support if it’s defective. They always want the customers to enjoy their experience.
What should you do if your remote stops working?
If your remote stops responding to commands, please contact Customer Service for a replacement during their hours of 8 am – 11 pm (EST) on weekdays and 10 am – 7 pm on weekends.
What if the remote doesn’t work right away or loses power?
If you need to replace a remote, please contact Customer Service during their hours of 8 am – 11 pm (EST) on weekdays and 10 am – 7 pm on weekends.Don’t hesitate to contact them if you purchased your remote from a local retailer.
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