This is a charge from Payment Alliance International. The company officially changed its name to PAI in 2021. PAI is the nation’s largest, privately held provider of ATM portfolio management tools and services. The company’s portfolio includes more than 100,000 ATMs, including transaction processing, bank sponsorship, maintenance, and cash-in-transit (CIT) servicing.
PAI offers tools and services to the following:
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- ATM portfolio owners and operators
- Retailers
- Financial institutions
- Independent operators/ISOs
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The company’s portfolio management tools include the following:
- On-demand pricing control of ATMs based on special events, such as lottery jackpots, promotional discounts, etc.
- Cash forecasting so companies don’t have too much or too little money available in their ATMs.
- Remote management services, such as auto-resets, diagnostics, software distribution, and automated journal submissions for disputes.
- Vault access and balance alerts sent to companies’ phones or computers to let them know when their ATMS are accessed and how much money was loaded.
- Fleet management reporting, such as fault identification, a portfolio health dashboard, and ATM configuration details.
- Comprehensive reporting of revenue, performance analysis, and cost allocations.
Why this charge may appear on your card
You’re likely seeing this charge because you used an ATM operated by PAI. If you didn’t make this withdrawal, it’s possible someone else did, which may be an early indication of fraud.
PAI works with the United States Secret Service and local law enforcement agencies to thwart man-in-the-middle attacks at ATMs. Before the attacks, criminals place a foreign device between an ATM and its wireless communication box, altering vital settings so cash is dispensed incorrectly.
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It is unknown how many attacks have occurred nationwide or the amount of vault cash stolen, but PAI estimates tens of thousands of dollars have been lost. The company uses real-time reporting software to alert officials of potential attacks when they occur, enabling criminals to be apprehended on the spot.
What can you do?
If you don’t recognize the charge, you can contact PAI by email at [email protected] or call 877-271-2627. You can also call your bank or credit card company and dispute the charges and try to recover the money.
How to Contact Payment Alliance International
You can contact PAI online.
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