Safe & Timely Live Arrival Guarantee
We know that you take great care in selecting the breeds for your flock when placing your order with us, so we do everything possible to ensure you receive a safe and timely delivery of healthy, happy chicks.
We offer a 100% Live Arrival Guarantee on all poultry from The Chick Hatchery. We guarantee that your shipment will arrive safe and in a timely manner insuring you will receive a full count of live, healthy poultry that you ordered and paid for. Poultry is sent via priority Live Shipping through the USPS on the day of hatch and is received in 1-3 days. We put a lot of care in making sure that your order is filled correctly and that it is prepared for shipment according to the weather. Poultry Breeds and sexes will be mixed to ensure that your chicks arrive to you in optimum condition. Generally, we try to add extra chicks of the same breed/sex ordered when available to help fulfill this guarantee so be sure to count your live chicks when they arrive. We do not guarantee that every order will receive extra chicks.
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You must pick up your chicks at the post office upon arrival. Our Guarantee is void for any live parcels not picked up within eight hours of arriving at your local Post Office or if you request delivery from the USPS to your physical shipping address.
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We recommend you open your shipping box as soon as you receive it and inspect your poultry. If there is a loss during transit, we must be notified within twelve hours from the time the shipment was received by submitting a loss claim through our Loss Reporting Form. If you receive fewer live chicks than you paid for, we will issue a refund of the chick purchase price which is missing or was dead on arrival. In the rare case a total loss occurs, a one-time reshipment can be made for no additional fee. Re-shipments are subject to availability and minimum shipping requirements. It is important to note for partial losses, the price of poultry lost will be refunded – we are unable to make partial reshipments. For all orders, our Guarantee only covers the cost of poultry. Vaccinations and shipping costs are considered services and are not refundable.
We are unable to refund or replace poultry once they arrive safely and in a timely manner. Our replacement or refund policy is only for unsafe or unusually long shipping risks that the USPS causes and must be reported immediately. Buying live poultry has potential risks of successfully raising them and the buyer understands these risks. Sometimes things go wrong with no real reason that can be determined even when care instructions are followed.
All Chicks from The Chick Hatchery LLC are hatched from NPIP Certified Flocks and carry minimum classifications of Avian Influenza Clean as well as Pullorum Typhoid Clean to improve the industry. You can always depend on high-quality, healthy chicks from The Chick Hatchery!
Quality Guarantee
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Our hatchery guarantees you will receive the correct breed of poultry you ordered and paid for. All poultry offered by The Chick Hatchery is guaranteed to be the breed standard, variety, grade, and quality as represented. We do not guarantee any poultry to be of show quality although you may receive poultry that could possibly be shown. We follow approved methods of flock control and egg selection and have established sanitary and disease control standards in our operation. Our breeder flocks are large; therefore, it is not likely to receive related poultry. We cannot guarantee poultry to be free from any disease that could not be discovered when hatched. Marek’s vaccinations are available for purchase as a precautionary measure, and we will not be held responsible if your chicks test positive after a safe and timely delivery.
All Chicks from The Chick Hatchery LLC are hatched from NPIP Certified Flocks and carry minimum classifications of Avian Influenza Clean as well as Pullorum Typhoid Clean to improve the industry. You can always depend on high-quality, healthy chicks from The Chick Hatchery!
Sexing Guarantee
We offer a 90% Pullet (Female) Sexing Guarantee for poultry ordered from The Chick Hatchery. For errors resulting greater than guaranteed, we will refund the difference between the female and male price. Sexing errors can be reported when birds reach 10 weeks of age and no later than 12 weeks after the hatch date. Photos are required as proof when reporting a sexing error. Straight Run chicks mean chicks were not sexed and there is no sexing guarantee on percentages of males or females for Straight Run orders. We do not offer sexing on all the breeds we sell, for these breeds it is either too hard on them or because the professional sexers’ accuracy is not good enough and would cause customer dissatisfaction. At no time will The Chick Hatchery credit an amount exceeding the original purchase price.
Started Pullet Guarantee
Started Pullets are shipped USPS Priority Live Mail the day they are shipped. We do not guarantee overnight delivery but do guarantee live arrival within 2-3 days. We guarantee that you will receive a full count of live, healthy started pullets. We package our pullets so that they arrive alive, happy, and healthy. However, if a loss should occur during shipping and you receive fewer live pullets than you ordered and paid for, we will issue a refund for the cost of the bird ($30.00). We cannot reship, a new bird. We do not refund the cost of shipping and handling as these are considered services, not products. If a loss occurs, it must be reported to The Chick Hatchery within 12 hours of arrival. We require photo documentation as proof of any started pullet that does not arrive alive. At no time will The Chick Hatchery credit amount exceed the purchase price of the bird.
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