The Core Processes run from approval to commence development of a Certification Program through to operation of the program. The Open Group Executive Management approval is required in order to commence development. The high-level development process is shown in the following diagram:
Human Actors
- The Open Group Certification Manager
- The Open Group Legal Counsel
- The Open Group Governing Board
- Technical Editor
- The Open Group Executive Management
- Review Group
- Ballot Group
Sub-Processes
- Develop certification materials
- Company Review
- Approve certification materials
- Publish certification materials
- Launch Certification Program
- Operate Certification Program
4.1.1 Develop Certification Materials
A number of documents are required to be developed to support a Certification Program. These typically include a Certification Policy, Conformance Materials, and Legal Agreements. The exact deliverables depend on the program type, whether it is a Product Certification or a People Certification Program.
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Further information is provided in Section 4.2.
4.1.2 Company Review
The review process for certification materials is the Company Review Process.
See Section 3.2.2 of the Standards Process.
For certification materials, the review period will normally be two (2) weeks, except for a new Certification Policy where it will be four (4) weeks. Where a Certification Policy is a derivative of an existing Certification Policy, the review will be two (2) weeks.
4.1.3 Approve Certification Materials
The approval process for certification materials is the same as for The Open Group Standards and includes approval by The Open Group Governing Board.
See Section 3.2.3 of the Standards Process.
4.1.4 Publish Certification Materials
The Publication Process for certification materials is the same as for The Open Group Standards and involves a review by The Open Group Executive Management. Publication is often held to coincide with the program launch.
See the Section 3.2.4 of the Standards Process.
4.1.5 Launch Certification Program
The launch of a Certification Program is the responsibility of The Open Group Certification Manager.
The launch plan will be developed by The Open Group Certification Manager in collaboration with the relevant parties, such as the sponsoring Forum or Work Group.
The launch plan is subject to approval by The Open Group Executive Management.
4.1.6 Operate Certification Program
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Once launched, responsibility for day-to-day operations is passed to the Certification Operations team within The Open Group.
4.1.6.1 Certification Register/Directory
When an application for certification has been successfully processed, details of the product, individual, or service, as appropriate, are added to the relevant Certification Register for the Certification Program. For People Certification Programs the register is sometimes referred to as a Directory.
The key deliverables for a Certification Program are:
- Certification Policy
- Conformance materials
- Indicator of Compliance (e.g., test suite/supporting package/examination)
- Legal agreements
- Other materials (application forms, logos, certificates)
4.2.1 Certification Policy
The Certification Policy describes the way in which a Certification Program will operate. An approved Certification Policy becomes the framework for all future steps.
The Open Group Certification Manager is responsible for the development of the Certification Policy. The development of the Certification Policy affects all constituencies within The Open Group and must include consultation with any relevant Forum and Work Group.
It is at the discretion of The Open Group Executive Management whether a full Certification Policy document is developed. For additions to an existing Certification Program which are significantly different to the current program or for any where a new or amended legal agreement is required, an agreed Certification Policy builds consensus at an early stage in the development process.
Where an approved Certification Policy exists, review of all subsequent documents is restricted to the correct implementation of the approved policy.
The Certification Policy for a functional area should normally define the following information:
- An overview describing the proposed scope of the program and terminology and definitions
- The outline certification process and how to apply for certification
- The policy regarding conformance in the program, what constitutes a conformance release, and how Conformance Requirements are defined
- Obligations on suppliers of certified products, services, or on certified individuals (if applicable)
- The trademark licensing policy
- The policy relating to inclusion and removal from the Certification Register
- The testing policy for the program – for Product Certification this is typically a test suite; for People Certification this may be an examination or development of a package of materials followed by an interview panel
- The certification requirements for modifications to certified entities
- The certification renewals process
- The certification problem reporting and interpretations process
- The appeals policy
- The non-disclosure policy
4.2.2 Conformance Materials
In order to support the introduction of a new Certification Program the following conformance materials are required:
- Program Configuration (if applicable)
- Conformance Requirements
- Conformance Statement Questionnaire (CSQ) template(s) (for Product Certification)
4.2.2.1 Program Configuration
The Program Configuration document defines key parameters of the Certification Program and allows for the details to be abstracted from the policy documents. Typical contents include:
- The definition of the Body of Knowledge.
- The levels of certification available within the Certification Program, their name(s), and summary description.
- General program elements; for example, whether there are any communities such as professional bodies associated with the Certification Program, whether the Certification Program has a relationship to any third-party programs, and identification of the Specification Authority for the Certification Program.
- How Candidates can prepare for certification.
- The minimum level of qualification within the Certification Program for an individual to be eligible to be a trainer of an Accredited Training Course (if applicable).
4.2.2.2 Conformance Requirements
The Conformance Requirements represent the normative definition to which a product, service, or person must conform in order to qualify to carry the certification mark. The contents depend on whether it is a Product Certification or People Certification Program.
The development of the Conformance Requirements is the responsibility of The Open Group Certification Manager.
For Product Certification, the Conformance Requirements should include:
- The Open Group Standards (by reference)
- Additional specification materials (directly included)
- Indicators of Compliance (tests suites, etc.)
- Portability environment
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For People Certification, the Conformance Requirements should include:
- The Open Group Standards (by reference)
- Additional requirements (the Body of Knowledge or skills and experience)
- Indicators of Compliance (examinations, assessment methods, etc.)
4.2.2.3 Conformance Statement Questionnaire(s)
In some programs a simplified Conformance Statement Questionnaire (CSQ) is used known as a Conformance Declaration. In such cases these are created by the Certification Authority and are not subject to Company Review.
CSQs are pro-forma documents used by trademark licensees to define exactly how their product relates to the standard for certification, especially in places where the standard and/or referenced standard(s) contain optionality or flexibility.
The development of CSQs is the responsibility of The Open Group Certification Manager. CSQs are subject to consensus approval using the established Company Review Process.
In general these are only used for Product and Services Certification.
4.2.2.4 Indicators of Compliance
Where a desirable Indicator of Compliance for a Certification Program is a test suite (for Product Certification), examination (for People Certification), or assessment (for Credentials), The Open Group Certification Manager will establish an appropriate project for its development, subject to a satisfactory business case.
The development of an Indicator of Compliance is the responsibility of The Open Group Certification Manager. It is recommended that acceptance criteria for general availability of a test suite or an examination and its acceptance as an Indicator of Compliance for certification be developed prior to start of development.
4.2.3 Other Materials
Certain other materials must be developed as part of the certification process. These may include:
- Application forms
- Certification logo masters
- Certificates
These materials are not themselves subject to any consensus process.
4.2.4 Legal Agreements
The Open Group Legal Counsel is responsible for the development of new legal agreements or updating of existing agreements.
Note: The majority of new programs use standard templates for the TMLA and other legal agreements, or are an extension to an existing TMLA or other legal agreement.
The Company Review Process is only required in the case of a non-standard template being used. In this case the balloting members of the Review Group are the nominated representatives of members of The Open Group Governing Board.
Last updated: October 2018
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