Question 2
What could the communication barrier of internal noise be described as?
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Noise that comes from machines or music in the background
Listening to music while others are speaking
Ringing in the ears that distracts our thoughts
Our opinions and biases that influence our message
Question 3
Destructive communication can be escalated by why type of communication?
Supportive communication
Dependency communication
Defensive communication
Neutrality communication
Question 4
Which type of communication reinforces conformity rather than critical thinking?
Supportive communication
Neutrality communication
Defensive communication
Dependency communication
Question 5
Nonverbal communication is not categorized by:
Sending a message via email
People’s identities, emotions, and relationships
Nonverbal communication that makes up the bulk of the messages you send
Nonverbal messages that are sent in advance of verbal messages
Question 6
How can technology be a barrier to communication?
Email can be used to communicate.
Video announcements share too much information.
Personal connection and a sense of relationship can be lost.
Technology is expensive.
Question 7
People typically identify with groups of people who share which of these cultural similarities? Choose 3 that apply.
Body type
Views and beliefs
Language
Political ideology
Value system
Question 8
What is a power gradient?
When everyone on the team is at the same level in an organization
When someone does not speak up in a meeting because they are shy
When the electrical power fluctuates causing dimming of the lights
When there is a perceived difference in the importance of 1 role over another
Question 9
Cultural differences can be based on which of the following? Select all that apply.
Age
Education level
Religious customs
Sexual orientation
Eye color
Question 10
Which statement contributes to communication barriers?
Not making assumptions regarding a person’s behavior
Pretending that you understand the language breakdown during the communication process
Acknowledging and accepting the cultural differences
Avoiding cultural slang usage
Question 11
When discussing a project with Bob, you say, “The project plan presented last week has a couple of issues that need to be addressed.” Your statement to Bob is an example of what type of voice?
Passive voice
Supportive voice
Active voice
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Paraphrasing voice
Question 12
Which of these may be a factor in effective verbal communication if the speaker does not follow the local language’s word order, such as in Star Wars, when Yoda says, “Try not. Do or do not. There is no try.”
Contextual rules
Socialism rules
Semantic rules
Syntactic rules
Question 13
Which type of communication works to resolve conflict and build relationships?
Defensive communication
Neutrality communication
Dependency communication
Supportive communication
Question 14
Select 3 principles of verbal communication.
Words do not mean the same thing to all people.
Recognize variations of how spoken language is used across cultures.
All languages have value.
Language does not have rules.
Everyone does not speak with a dialect.
Question 15
Which 3 of the following help to overcome perceptions?
Asking questions for a better understanding
Believing the stereotypes that you read about
Distinguishing fact from opinion
Developing better listening skills
Question 16
Sound waves create a physiological response where the brain interprets the sound waves and correlates those with a meaning. What is this passive process known as?
Transmitting
Listening
Reflecting
Hearing
Question 17
What is the earliest form of listening for a human that occurs when we do not yet understand the actual words used known as?
Biased listening
Discriminative listening
Comprehensive listening
Informational listening
Question 19
Perception is not based on:
Personal beliefs
Factual information that is presented
Cultural values
Prior experiences
Question 20
If highly technical terminology is used in a communication and is not understood by the audience, what form of noise is this?
Semantic noise
Internal noise
External noise
Jargon noise
Question 21
In this emotional listening style, the hearer seeks to provide support and to put themselves in the place of the sender to experience the issue.
Sympathetic listening
Evaluative listening
Empathic listening
Supportive listening
Question 22
What does paraphrasing a message back to a speaker do?
Explains the reasons for feelings or behavior
Asks more questions to clarify
Uses your own words to summarize the content and feeling
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Solves, judges, or advises
Question 23
Sandwiched criticism is when criticism is placed between 2 positive statements. Why might this be a poor approach?
Sandwiched criticism comes across as a personal attack.
Sandwiched criticism places too much emphasis on the positive messages.
Sandwiched criticism makes the other person hungry.
Sandwiched criticism can cause confusion and send a mixed message.
Question 24
Which type of communication creates a climate for open exchange of ideas and thoughts?
Neutrality communication
Supportive communication
Defensive communication
Dependency communication
Question 25
Which of the following is not a defensive behavior response?
Neutrality
Equality
Control
Superiority
Question 26
Which statements promote effective verbal communication?
Verify all nonverbal messages.
Consider the messages you are communicating nonverbally.
Recognize how you communicate nonverbally.
Generalize that all nonverbal cues are the same for all people.
Question 27
Which of these factors should you consider in cross cultural communication?
Socioeconomic status
Marital status
Leadership status
Gender
Question 28
Which statement hinders the principles of cross-cultural communication?
A person does not use prior knowledge of cultural differences.
The greater the linguistic-cultural difference, the greater the likelihood of communication breakdown is.
Different cultures have different norms and taboos.
When communication breaks down with cross-cultural encounters, it is usually attributed to cultural differences.
Question 29
How do we minimize communication breakdown in meetings?
Ignore what is being said because you have the correct answer.
Write out your grocery list so you don’t forget any items.
There is no need to listen to the speaker; handouts will be given at the end of the meeting.
Recognize your personal perceptions during the communication process.
Question 30
Which 2 statements are true about nonverbal communication?
Trust is increased when nonverbal and verbal communication complement each other.
Nonverbal messages communicate much about relationships.
Nonverbal communication is an insignificant amount of the messages you send.
Nonverbal communication is not culture-bound and does not reflect the values and norms of a culture.
Question 31
Which approach would delay the process of communication cross-culturally?
High versus low power differences in relationships
Individualism versus collectivism
Self-management
Masculinity versus femininity
Question 32
How would supportive communication improve operational efficiency in an organization?
Managers have more time for strategic planning.
Employees would withhold suggestions.
Volume of communication would increase.
Innovation and sharing of ideas would increase.
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