Why Do My Airpods Disconnect When I Answer A Call

Make sure nothing is blocking the signal

The Bluetooth technology in AirPods is dramatically better than in typical wireless earbuds of the past, but even AirPods can be foiled by distance or obstacles. If you find the sound cuts in and out, make sure you’re keeping your phone close by — don’t test the limits of Bluetooth’s 30-foot range. And if the sound is intermittent, try removing any obstacles that might be blocking the signal. Take the phone out of the case or backpack it’s stored in, for example, and leave it in clear line of sight to your ears, such as on a tabletop. Eliminating sources of potential blocking and interference might solve your problem.

Try returning the AirPods to their charging case

If your AirPods have just started disconnecting, you might have a poor connection between the phone and earbuds. Take the AirPods and put them back in your charging case. Leave them there for a few moments so they disconnect from your iPhone, and then take them out and try again. This is akin to rebooting the AirPods, and it might fix your problem.

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Toggle Bluetooth off and on again

Another way to “reboot” the system: Toggle Bluetooth on your iPhone. If the connection issue is related to your iPhone rather than the AirPods, this can quickly resolve a glitch. Start the Settings app and tap Bluetooth. Turn off Bluetooth by swiping the button to the left, then turn it back on again.

Toggle Bluetooth to see if that fixes intermittent AirPods. Dave Johnson

Forget your Airpods and pair them again

If your AirPods always have a flaky, intermittent connection to your iPhone, it’s possible there’s a problem with the way they are paired. This is especially true if you only experience a glitchy connection on your phone, but other devices, like your iPad, work fine. To troubleshoot this, unpair and then re-pair your AirPods.

1. Put your AirPods in the charging case.

2. Start the Settings app and tap Bluetooth.

3. Find the AirPods in the list of Bluetooth devices and tap the i icon on the right.

4. Tap Forget This Device.

5. Bring your AirPods case close to the iPhone, open the lid, and repeat the first-time setup to pair the AirPods with your iPhone.

Try making your iPhone forget your AirPods, then pair them again as if they were new. Dave Johnson

Disable Automatic Ear Detection

Automatic Ear Detection is a convenient AirPods feature that plays and pauses audio automatically depending upon whether you’re wearing the AirPods in your ears. Usually it works great, but it’s possible that this feature can lead to your audio stopping unexpectedly if it thinks you’ve removed the AirPods from your ears. This can happen if your AirPods have a bad fit or if you tend to touch and move them around while you wear them. Here’s how to disable Automatic Ear Detection:

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1. Put on your AirPods.

2. Start the Settings app and tap Bluetooth.

3. Find the AirPods in the list of Bluetooth devices and tap the i icon on the right.

4. Turn off Automatic Ear Detection by swiping the button to the left.

Disable Automatic Ear Detection to see if that keeps your buds from accidentally disconnecting. Dave Johnson

Try using just one AirPod

If nothing else has fixed the problem, try to see if there’s a hardware problem with one of the AirPods. To do that, try wearing just one earbud at a time and see if the problem persists. Start by wearing just the right AirPod, for example and see if it keeps disconnecting. After a while with that one, switch and wear just the left. If it repeatedly disconnects when only wearing one or the other, you may need to get your AirPods serviced or replaced.

Install any available updates

Throughout the AirPods’ history, there have been some software issues that have made AirPods somewhat more likely to disconnect unexpectedly. It’s possible your problem is software-related, so be sure your iPhone is running the latest updates. Start the Settings app, then General, and then tap Software Update. If an update is available, install it. The AirPods automatically update when they’re charging and near your iPhone.

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