How to Stop Your Roku from Disconnecting from the Internet

I bought a Roku Express 4K+ during last year’s Black Friday sale. It worked flawlessly with my TV for several months until last weekend when it started randomly disconnecting from my Wi-Fi. Initially, I suspected that there was an issue with my internet connection, but my phone and laptop were running smoothly. Perplexed, I turned to Roku user forums and Reddit threads to find a solution. While scrolling through these platforms, I stumbled upon a somewhat obscure yet effective fix.

If your Roku keeps disconnecting from Wi-Fi, log into your router’s web console and change the Wi-Fi mode to b/g/n and the channel to 1, 6, or 11 for the 2.4GHz band. If your Roku is connected to the 5GHz band, use U-NII-1 (non-DFS channels 36 to 48) or U-NII-3 (non-DFS channels 149-165).

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Why Does My Roku Keep Disconnecting From the Internet?

All Roku streaming devices require a stable and strong internet connection to function properly. If your internet is slow or laggy, your Roku won’t perform at its best. That being said, Roku devices frequently disconnect from Wi-Fi due to several reasons, including:

• A weak internet signal
• Incorrect network settings
• Software bugs
• Router malfunctions
• Outdated firmware
• Corrupt file directories

Power Cycle Your Roku and Wi-Fi Router First

In most cases, a Roku device disconnects from Wi-Fi due to software bugs present in the device and the router. These bugs create communication issues between the streaming device and the internet. However, you can easily resolve this by power cycling your Roku and Wi-Fi router. Power cycling resets the devices to a working state by eliminating software bugs and draining any static charge.

To power cycle your devices, follow these steps:

1. Disconnect your Roku device and Wi-Fi router from their power sockets.
2. Wait for 60 seconds.
3. Plug them back into their respective sockets and turn them on.

Once they’re up and running, check if your Roku’s Wi-Fi connection is stable. Power cycling can also fix other issues, such as a black screen with sound on your Roku.

Change Wi-Fi Settings

Your internet connection may cause trouble with your Roku device if the Wi-Fi band and channel settings are incompatible. You can resolve this issue by changing these settings through your router’s web console. Here’s how:

1. Launch a web browser and enter your router’s IP address in the address bar. If you can’t locate it, try 192.168.1.1 or 192.168.0.1.
2. Press Enter. You may see a warning screen. Click Advanced > Proceed to continue.
3. Enter the username and password. If you haven’t set these, refer to a list of usernames and passwords for various router brands.
4. Go to Settings. Depending on your router, you may need to open Advanced Settings or Wireless Settings.
5. Under the 2.4GHz band, set the mode to b/g/n and the channel to 1, 6, or 11.
6. If your Roku supports dual frequency, use the U-NII-1 (non-DFS channels 36 to 48) or U-NII-3 (non-DFS channels 149-165) band under the 5GHz option.
7. Click Save or Apply.
8. Restart your Wi-Fi router and Roku.

Reset the Network on Your Roku

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If changing the Wi-Fi settings doesn’t help, try resetting the network connection on your Roku device. This is an effective solution if you’re facing internet problems only on a specific device, as it restores network defaults and eliminates communication bugs.

To reset network settings on a Roku:

1. Press the Home button on your Roku remote.
2. Go to Settings.
3. Choose Advanced system settings.
4. Open Network connection reset.
5. Select Reset connection.

Once the reset is complete, your Roku device will restart, and you’ll need to sign into a network again. Follow these steps:

1. Press the Home button on the remote.
2. Choose Settings.
3. Go to Network and select Set up connection.
4. Tap on Wireless.
5. Select your network from the available list. If it’s not visible, choose Scan again.
6. Enter your Wi-Fi password and click Connect.

If you’re facing issues with your Roku remote, check out these troubleshooting tips.

Update Your Roku

Outdated firmware can cause compatibility issues between a Roku streaming device and the Wi-Fi router, resulting in disconnection from the internet. To solve this problem, update your device to the latest build. You can easily update your Roku device if it doesn’t frequently disconnect from Wi-Fi. Follow these steps:

1. Press the Home button on the Roku remote control.
2. Launch Settings.
3. Open System.
4. Go to System Update.
5. Choose Check Now to search for any new updates.

If a new update is available, the Roku device will automatically download and install it. Alternatively, you can use a USB to update your Roku TV by visiting Roku USB update.

Factory Reset Your Roku

If none of the solutions covered so far resolve your Roku device’s Wi-Fi problem, consider performing a factory reset. This not only resolves major software problems but also restores the firmware to a stable working state. Keep in mind that a factory reset will delete your personal preferences, settings, and downloaded apps, and log you out of all user accounts.

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To factory reset a Roku:

1. Press the Home button on your Roku remote.
2. Open Settings.
3. Go to System.
4. Choose Advanced system settings.

If you’re using a Roku TV, select Factory reset everything.

You can also reset a Roku device by long-pressing the ‘Reset’ button or pinhole located on its back or bottom panel.

Switch to a Wired Connection

If you continue to experience connection problems with your wireless network on a Roku device, consider switching to a wired connection. Although a wired connection may seem like a downgrade, it compensates for its limitations by providing up to 10 times the speed of a wireless connection. It also offers greater reliability without interference or latency. To set up a wired connection, simply plug an Ethernet cable into a LAN port on your Wi-Fi router and connect the other end to the Roku device’s Ethernet port.

Say Goodbye to Internet Fluctuations

Roku is renowned for its streaming players and TVs, but these devices are worthless without a stable internet connection. Having to reconnect them to Wi-Fi frequently can be frustrating. I recently faced a similar situation with my Roku Express and found a solution by changing the Wi-Fi mode and channel in the Wi-Fi settings after hours spent on Google. If these solutions don’t work for you, try resetting the network on your Roku. If the problem persists, reach out to Roku Support.

Frequently Asked Questions

Are there any internet speed requirements for Roku streaming devices?

Roku recommends a minimum internet speed of 3 Mbps for SD and 9 Mbps for HD content.

Does Roku manufacture TVs?

Roku doesn’t manufacture TVs, but various other companies such as TCL and Hisense have TVs operating on the Roku OS.

Are Roku streaming devices compatible with non-Smart TVs?

All Roku streaming devices work with any TV that has an HDMI port.

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Category: WHY