Imagine the frustration of logging into your Etsy seller account and seeing your Etsy account suspended message, then this article is the right place for you. Whether it’s due to an inadvertent policy violation, unresolved payment issues, or perhaps even a case of mistaken identity, having your Etsy account suspended can be a daunting experience.
Don’t worry; there are certain ways to resolve the issue and get your account back. In this article, we will explain 5 main reasons why your Etsy account has been suspended and ways to solve each issue:
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- 1. Selling prohibited items
2. Reselling handmade goods 3. Having an overdue balance 4. Connecting to suspended accounts 5. Infringing trademarks
So, if you’re currently dealing with an Etsy account suspension, keep reading for a helpful guide to resolution!
Types of Etsy Suspension
If you still wonder, “Is selling on Etsy worth it?”, then wonder no more! Etsy is indeed a popular online marketplace for handmade and vintage goods. You can reach a large audience of potential customers looking for handmade items that they can’t find anywhere else.
However, as with any platform, you may get your Etsy account suspended when violating Etsy guidelines.
Understanding the different types of suspensions that Etsy imposes is an important first step in resolving the issue. Regarding Etsy shop suspensions, there are generally two types: temporary and permanent suspensions.
Let’s take a closer look at these two types of Etsy suspended accounts!
1. Etsy temporary suspension
You may get your Etsy account suspended temporarily when Etsy has identified an issue with your account or shop, such as selling prohibited items or violating their policies.
While your account is temporarily suspended, you may still be able to access certain features of your Etsy seller account. These include reading and responding to messages, completing orders, and issuing refunds.
However, there are certain limitations, such as being unable to create new listings, purchase shipping labels, or run an Etsy Ads campaign. Additionally, your Etsy business account won’t be visible on the Etsy marketplace, meaning you won’t be able to receive new orders until the issue is resolved.
The duration of a temporary suspension can vary, depending on how quickly you can resolve the issue at hand. If you’ve received an email from Etsy about the suspension, be sure to carefully read the details and take the necessary steps to resolve the issue. If you’re unsure about the reason for your account suspension or haven’t received an email from Etsy, you can contact Etsy customer service number for further assistance.
2. Etsy permanent suspension
Etsy permanent suspension happens when sellers repeatedly violate Etsy’s policies or have committed a severe violation.
Creating a new account on Etsy to buy or sell is prohibited once getting your Etsy account suspended permanently. This can be a major setback for sellers who have invested time and effort into building their business on the platform. If your account was permanently suspended due to a policy violation, you may not be able to sign in to Etsy.com at all.
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However, there is still an option for sellers who want to continue selling on Etsy. You can file an appeal with Etsy to have your account reinstated. For the details, we’ll guide you through the process of sending an appeal later in this article.
All in all, if you want to continue selling on the platform, it’s important to follow the guidelines and policies to avoid having your Etsy shop suspended in the future.
Why is My Etsy Account Suspended?
When you learn to start selling on Etsy, it’s crucial to know what actions or behaviors can get your Etsy account suspended. With such suspension reasons in mind, you can avoid them and keep your account in good standing.
There are several reasons why an Etsy account may be suspended, and we’ll be looking at each in detail!
1. Selling prohibited items
Selling Etsy prohibited items can be the first reason for getting your Etsy account suspended. Like other selling channels, Etsy restricts or prohibits the sale of certain items that can harm the safety and well-being of the community. These prohibited items include:
- Alcohol, tobacco, medical drugs, illegal drugs, and drug paraphernalia;
Hazardous materials and weapons; Pornographic content (including explicit and mature content); Hate items (Including racial and homophobic slurs, symbols of hate groups, and items that promote violence against a specific group).
To avoid getting an Etsy account suspended, Etsy sellers should thoroughly review the prohibited items to ensure that listed products are eligible. Selling prohibited items can result in account suspension and a loss of sales and reputation, so it’s important to stay within the allowed product categories.
2. Reselling handmade goods
If you’re selling on Etsy, it’s important to remember that items must be handmade or designed by yourself. Reselling items from a wholesale seller is prohibited and can result in account suspension. If Etsy suspects that you’re reselling items, they may request proof that the items belong to you and ask for progression photos.
This is why it’s crucial to ensure that your items are truly handmade and that you have proper documentation to prove it. Don’t risk getting your Etsy account suspended by trying to pass off resold items as handmade on Etsy.
3. Having an overdue balance
One of the reasons your Etsy account may get suspended is due to having an overdue balance. Failure to pay your monthly statement balance by the deadline may result in an overdue balance and the suspension of your Etsy account.
During a 5-day grace period, you can continue to receive orders, but certain account privileges will be limited. If your account remains overdue after the grace period, your account may be suspended. To reinstate your account, you’ll need to pay your overdue balance in full. Once your balance is paid, your account should be automatically reinstated.
It’s important to prioritize paying your Etsy bill on time to avoid getting Etsy account suspended, which can impact your sales and reputation as an Etsy seller. The idea is to know well how much does it cost to start an Etsy shop to balance your account for monthly billings.
4. Connecting to suspended accounts
Connecting to suspended accounts is one of the common reasons for getting suspended on Etsy. It can happen when you share Wi-Fi or use a VPN to connect to an account that has already been suspended. Implementing a cloud VPN service is an effective strategy for Etsy sellers to ensure secure and private internet access, particularly when managing multiple accounts or accessing the platform from various locations.
Logging into your shop from a public place or workplace can also trigger Etsy’s algorithm to suspect account sharing. In some cases, two shops logged in under the same IP address might result in having your Etsy account suspended. Therefore, it’s crucial to ensure that you only use secure and private networks to access your Etsy shop and avoid logging in from public places or shared networks. Considering the potential risks associated with account suspension on Etsy, it’s also essential to understand how to use a VPN judiciously.
5. Infringing trademarks
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Whether you have a small shop or a famous one, suspension can happen to anyone who infringes on trademarks. Unauthorized use of a trademark can result in legal action against the seller.
Therefore, it’s essential to ensure that you have the proper authorization to use any trademark before listing it on Etsy. In case of any mistake, understanding the consequences of suspension and following the reinstatement process can help you regain access to your account.
What to Do if Etsy Suspended My Account?
If you can not avoid being in the unfortunate situation of having your Etsy account suspended, you may be wondering what to do next. While it can be frustrating to deal with, we’ll guide you through the essential things you can do upon Etsy account suspension.
1. Reopen Etsy account
If you get your Etsy account suspended and you still wish to get it back, there are steps you can take to get it reinstated. The first thing you should do is read the email or message that Etsy sent you regarding the suspension, as it may contain specific instructions on getting your account reinstated.
Nevertheless, here are some general steps you can take to reopen your temporarily suspended Etsy account:
- Find out the reason for suspension and address any policy violations.
Contact Etsy support for assistance and clarification. Provide any information or documentation that Etsy may request. Pay any outstanding balance or fees if that was the reason for suspension. Wait for Etsy to review your case and reinstate your account if appropriate.
However, if you get your Etsy account suspended permanently, you may wonder, “Can I appeal my suspension?”. The answer is yes, but it doesn’t guarantee you’ll get your account back. If you decide to take a try, here’s the process:
- Open the Appeals Center and log into your suspended Etsy account.
- Choose the reason for your appeal and add any supporting documents or actions taken.
- Select Other to enter a reason if your suspension reason is not on the list.
Choose Submit Appeal and wait for a decision from a specialist, which may take up to two weeks.
You should keep in mind that the decision is ultimately up to a specialist. Once the decision is made to close an account permanently, there is no further chance for reinstatement.
2. Sell on other channels
Whether you are able to get your account back or not, it’s always a good idea to diversify your sales channels and sell on multiple platforms. This is to mitigate the risk of losing all of your sales once getting your Etsy account suspended.
By expanding your presence to other best selling platforms, you can increase your visibility to potential customers and reduce your reliance on a single platform. Some of the top marketplaces for selling products include:
- Amazon Handmade – A popular online marketplace with a huge customer base and the ability to offer free shipping with Amazon Prime.
eBay – A well-established marketplace with a large customer base and an easy listing process. Shopify– A website-building platform that allows you to create your own online store and sell your items directly to customers. Facebook Marketplace – A free and easy-to-use platform where you can sell items to people in your local area. Walmart Marketplace – A fast-expanding online platform enabling third-party vendors to reach Walmart’s huge customer base.
Etsy Account Suspended: FAQs
Conclusion
Finding yourself in the unfortunate situation of having your Etsy account suspended can be frustrating, but it’s not the end. By following the steps outlined in this guide, you can increase your chances of reinstating your account. Remember to stay calm, provide any necessary information, and wait for Etsy’s decision.
In the meantime, consider diversifying your sales channels by exploring other marketplaces like Amazon Handmade, Walmart Marketplace, or even your own website. For more helpful tips and insights on eCommerce and online selling, check out our blog or join our community.
Source: https://t-tees.com
Category: WHY
